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RWAV Telehealth for Locums Pack

We are living through extraordinary times. The impact of COVID-19 has reached every corner of Victoria, Australia, and the world. We are all dealing with a new way of living and working with social distancing.

The changes to MBS telehealth items, PIP QI funding, digital referrals, e-prescribing and other Government initiatives have provided new ways to help protect our clinicians and the community.

 

What are the new telehealth rules?

One of the critical changes is the expansion of the Medical Benefits Schedule to include temporary telehealth item numbers that are available from 13 March 2020 to 30 September 2020 (inclusive).

On 29 March 2020, the Minister for Health announced that telehealth services would be expanded to all Australians in response to the COVID-19 pandemic. ‘Whole of population’ telehealth services were introduced on 30 March 2020.

From 6 April 2020, it is a legislative requirement that the new telehealth services must be bulk billed for:

  • Commonwealth concession card holders
  • Children under 16 years old
  • Patients who are more vulnerable to COVID-19.[1]

Health providers may apply their usual billing practices to the telehealth items for all other patients (i.e. those who are not concession card holders, aged under 16 or considered at risk of COVID-19).

Telehealth may only be used where it is safe and clinically appropriate to do so.

Please note that this information is accurate as of this date. Information is updated regularly in fact sheets available at http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/Factsheet-TempBB

Please continue to check MBS Online (www.mbsonline.gov.au) regularly for any further announcements.

 

What does it mean for you for your placement as a locum?

As always, please contact the practice directly before starting your placement to confirm arrival, and to re-confirm locum placement details. This discussion should include telehealth arrangements at the practice, and any support you may require during the placement.

Useful telehealth links:

Department of Health – MBS Telehealth Resource Web Page

Web page on all new temporary MBS telehealth service created in response to the COVID-19 pandemic from the Department of Health (regularly updated).

Guide to providing telephone and video consultations in general practice from RACGP.

RACGP guide to new MBS items for COVID-19 telehealth services.

Visual summary of remote consultations for COVID-19 from the BMJ.

ACRRM Telehealth Standards Framework.

General e-Health website from the ACRRM.

[1] ‘Patient at risk of COVID-19 virus’ means a person who:

  1. is required to self-isolate or self-quarantine in accordance with guidance issued by the Australian Health Protection Principal Committee in relation to COVID-19; or
  2. is at least 70 years old; or
  3. if the person identifies as being of Aboriginal or Torres Strait Islander descent—is at least 50 years old; or
  4. is pregnant; or
  5. is the parent of a child aged under 12 months; or
  6. is being treated for a chronic health condition; or
  7. is immune compromised; or
  8. meets the current national triage protocol criteria for suspected COVID-19 infection.

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F E E D B A C K

For nearly 30 years, Catherine has worked as a consultant, senior executive, adviser and government relations specialist with a particular focus on health, social services, social policy and industry development.  Catherine is currently Partner and Co-founder of Evaluate, an economics consulting company, where she is engaged in the evaluation and development of efficient and cost-effective services and policies, principally in relation to health and lifesciences.  Prior to this, Catherine worked in the health insurance and pharmaceutical industries with responsibilities for government relations, stakeholder engagement, policy development, regulatory affairs and communication in Australia, the United Kingdom and Europe.  Catherine is a graduate of the Australian Institute of Company Directors and a past board member of Marriott Support Services, Melbourne City Mission and Victoria Legal Aid.

BAppSci, GradDipBus, MBus, GAICD, FIML

John is an experienced CEO and senior executive who has held many roles in various hospitals, in government (Health Department), and in professional associations related to healthcare. Until recently, John was the CEO of the Royal Australasian College of Surgeons (RACS), where he had major involvement in various sustainability in healthcare initiatives, Indigenous health and ‘Building Respect’ cultural improvement strategies.
John’s expertise encompasses leadership, strategic policy development, professional standards and government relations. At RACS, he led the college through the COVID-19 pandemic and oversaw the digitisation of a range of member offerings, including aspects of training. He remains a key advocate for good corporate governance and the need for leaner and competent skills-based boards.

RWAV special responsibilities:
• Strategy, Policy and Stakeholder Engagement Committee Member
• People and Culture Committee Member

BBus(HRM)

Lauren commenced in the role of Manager People and Culture in August 2018 and is responsible for leading the implementation of RWAV’s People and Culture strategy, policies, processes, functions and team.

Lauren’s team is committed to implementing activities and initiatives to support the achievement of RWAV’s strategies and strengthen RWAV’s position as an ‘Employer of Choice’.

Lauren is an experienced Manager and HR professional, with a career spanning the professional services, automotive, defence, and not-for-profit sectors.

CPA
Albert Giorgini is the Senior Advisor to CEO at RWAV.

As an experienced finance executive, with an extensive career in public transport and in the automotive and industrial gas sectors, Albert has honed his skills in driving financial performance improvements with a commercial and business transformation focus.

Through his strategic financial skills, Albert has demonstrated an exceptional capacity to lead and develop large teams in complex and changing environments to achieve the financial and regulatory requirements of the business. His extensive experience has given him a deep understanding of the industry and its challenges, equipping him with the expertise to drive impactful change.

Albert has highly developed communication and stakeholder management skills to support his strong planning, analytical and financial performance improvement acumen, always striving to create innovative solutions that drive growth and success.

BMed, MMedSci, FRACGP, FARGP, FACRRM, DipPractDerm, DipMedHyp, DipFP, DipBusAdmin, GAICD

Morton is an experienced GP and medical educator. He is currently in clinical general practice in suburban Melbourne and previously practised in rural Victoria for 10 years. Morton is Chair of the General Practice Mental Health Standards Collaborative and a past Chair of the Mental Health Professionals Association and is a board member of the Mental Health Professionals Network. He is also the Medical Director of the Royal Flying Doctor Service in Victoria. He is a member of the RACGP Victoria Council.

RWAV special responsibilities:
• Board Director
• Governance Committee Member
• Strategy, Policy and Stakeholder Engagement Committee Member

LLB, BSc, MMgt (Strategic Foresight), GAICD

As a lawyer and business consultant, Jane has worked for many years with company boards and executives across a range of areas including IP commercialisation, SaaS businesses, healthcare products/services, privacy compliance and data/IT security. Jane is General Counsel for ID Consulting. She has served as a Director of BreastScreen Victoria, Ballarat Health Services and chairs RWAV’s Governance Committee.

RWAV special responsibilities:
• Chair of the Governance Committee
• Audit and Risk Committee Member

BMBS, MBA, FRACP, FRACMA, FAICD

Grant is a retired physician and gastroenterologist whose specialist
clinical practice was in regional and rural Victoria. In the latter part of his career, Grant moved into management and leadership roles at organisational and system level, with a focus on clinical quality and clinical engagement.
Having worked for government in several jurisdictions, through this, Grant has held leadership roles in the national safety and quality agenda, and has also held major professional level roles including a 2-year period as President of the Adult Division of the Royal Australasian College of Physicians from 2016–18.
Grant teaches clinical governance with a focus on helping healthcare boards and executive teams understand this critical aspect of their work, and consults to organisations on their clinical governance and nclinical leadership.
Grant is an experienced and qualified board director, having attained
Fellowship of the Australian Institute of Company Directors in 2018,
and currently chairs a major sporting organisation.

RWAV special responsibilities:
• Board Chair
• Chair of the Strategy, Policy and Stakeholder Engagement Committee
• Nominations and Remuneration Committee Member

BA (Hons), BEc, Grad Dip Bus, MBA, FGIA, FAICD

Roger is an experienced CEO, Chair, non-executive director, board consultant and course/workshop facilitator, with experience in the health, human services, law enforcement, regional economics, disaster relief, education, transport and environmental industries. He has sat on and chaired numerous private company, public sector and not-for-profit boards and audit and risk committees. Roger has also consulted with numerous boards, published numerous articles and conducted webinars on corporate governance, risk and strategy. He brings strong governance experience, commercial acumen, risk management and strategy skills combined with a passion for innovation and business development.
Currently, Roger chairs the Victorian Emergency Relief and Recovery Foundation, is a director and chair of the Audit and Risk Committee for Melba Support Services, and is an independent member of the Victorian Collaborative Centre for Mental Health and Wellbeing.
Roger is a Fellow of the Australian Institute of Company Directors and has completed their Boardroom Mastery program, and is also a Fellow of the Governance Institute of Australia. Roger is currently a facilitator, assessor and writer for the Australian Institute of Company Directors and teaches their Company Directors Course,
as well as numerous other short courses.

RWAV special responsibilities:
• Chair of the Audit and Risk Committee

BSci(Hons), DipLang, MD, FRACGP, FACRRM, DRANZCOG(Adv), GAICD

Louise is a rural GP obstetrician practising in a number of locations across Central Victoria where she delivers general practice, obstetric and sexual health services. After growing up in a small town, she has lived experience of the difficulties of accessing healthcare in rural and regional areas, and is dedicated to advocating for equitable health outcomes, regardless of geography. In addition to her clinical duties, she undertakes consulting, medical education and advocacy work. She is also a non-executive director and the current President Elect of the RDAV. Louise recently returned to study in 2024 and is undertaking a Masters of Public Health through The University of Melbourne.

RWAV special responsibilities:
• Strategy, Policy and Stakeholder Engagement Committee Member
• Audit and Risk Committee Member

Snezana is a Human Resources leader with more than 15 years of experience in management, playing a pivotal role in driving team transformations across diverse industries, including FMCG, automotive, government, and non-profit sectors.

With a curiosity for business and its associated complexities, Snezana fosters collaborative partnerships to cultivate a highly motivated workforce that effectively executes strategic plans.

BCom, MPP, EdD, DipEd, Claritas/CFA Investment Certificate, MAICD

Rosemary has had a varied career as an academic teaching economics, public policy and industrial relations, and as a consultant, advocate, health union official and as a director. She brings strong governance and strategic skills to the Board, as well as knowledge and depth of experience in health policy, economics and investment.
Rosemary is currently a member of the Investment Committee of Cbus, a major Australian superannuation fund.
She was the Secretary of the Victorian Psychologists Association Inc for 20 years and was Assistant Secretary and Secretary of the Medical Scientists’ Association of Victoria, which counts dietitians and audiologists among its members.
Rosemary knows first-hand the difficulties in attracting and retaining health professionals in rural and regional Victoria.
Rosemary is a member of the Medical Association for the Prevention of War, and a committee member of Quit Nukes.

RWAV special responsibilities:
• Chair of the People and Culture Committee
• Governance Committee Member

With a rich background of consulting and in-house people and culture roles with the corporate, government and community sectors, Andrea is responsible for leading the implementation of RWAV’s People and Culture strategy, policies, processes, functions and team.

Andrea has significant experience in leading teams across culture, capability, diversity, equity, leadership, organisational development and learning programs as well as core human resources partnering.

With a strong focus on building and maintaining psychologically safe organisations, Andrea’s team is dedicated to ensuring that RWAV is a place where people can work well and be well at work.

Martin is a governance professional and lawyer with experience in private practice and in-house legal roles. He has been a company secretary for public and private sector organisations across a range of industries including VicTrack, Regis Healthcare Limited and Dairy Australia Limited. He holds Bachelor of Laws and Bachelor of Commerce degrees from the University of Melbourne, a Graduate Diploma in Applied Corporate Governance from the Governance Institute of Australia (GIA) and is a fellow of the GIA.

Social Work (BA Hons), DipSW

With a background in social work and a proven record in recruitment, project management, and business development, Jo brings strategic leadership and a wealth of experience in driving positive outcomes within the health, human services, and State Government sectors.

Jo specialises in managing health professional recruitment and outreach programs, including the More Doctors for Rural Australia and 3GA programs. Her focus is on implementing innovative workforce strategies and clinical governance to bolster RWAV’s mission of enhancing healthcare accessibility in rural and regional Victoria.

Having previously excelled at RWAV, Jo spearheaded successful internal change initiatives while fostering strong relationships with external stakeholders. Her efforts consistently align with RWAV’s strategic direction, ensuring a cohesive approach to driving impactful change.

Beyond her professional expertise, Jo’s passion lies in uniting communities and championing positive transformations in rural healthcare in Victoria.

RN, GradDip(Health Promotion), PRINCE2, Mini MBA

Kate is a Registered Nurse highly experienced in health promotion and project management. Her people and program management skills enable her to be agile and adaptable while maintaining an outcomes focus on improving quality access to primary healthcare.

Kate’s extensive experience working with all levels of government, the community and stakeholders across the sector have provided her with insights into the challenges rural communities and health professionals face. Kate has led the design and delivery of many innovative and strategic health promotion and grants programs, supporting better access to health services, health information and activities across communities. Whilst at RWAV, Kate has led the transformation of the RWAV grants program, enhanced the administration of a number of programs and developed the RWAV allied health portfolio. She has also led the development of the RWAV research program of activities.

Having worked at RWAV since 2020, Kate will continue positively influencing the rural healthcare workforce and access to services.

Msc (Fin), FCCA, FGIA, CA

Shay brings over 20 years of financial
management experience in commercial and not-for-profit organizations. He has a
rich and varied experience in multiple finance and leadership roles in the
United Kingdom and Australia, including CFO, GM Finance & IT, Commercial
Manager Operations, Finance Manager and Accountant.

His extensive leadership experience is
augmented by an FGIA, FCCA, CA, a Masters in Finance and an undergraduate degree in
accounting and finance.

Lauren Cordwell

Chief Executive Officer

BHlthSci(Hons) MPH PostGradDipMgt GAICD AFCHSM

Lauren Cordwell is the Chief Executive Officer at RWAV. Lauren has been an integral part of the RWAV team since 2018, demonstrating a remarkable strategic vision to improve access to health care in rural Victoria. As an experienced senior executive and health policy analyst, she is committed to finding practical solutions to address the challenges preventing communities in rural Australia from accessing affordable and safe healthcare. For over 20 years, Lauren has designed and implemented innovative programs with communities, health professionals and government agencies that continue to have a lasting benefit. Many of these programs relate to primary healthcare, general practice, workforce, First People’s health and community engagement. 

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